| 900 |
System Improvement |
The overall set of processes and initiatives aimed at enhancing the effectiveness, efficiency, quality, and outcomes of the supported housing system. This encompasses a wide range of activities, from individual provider-level improvements to sector-wide reforms. |
|
| 910 |
Quality Assurance |
The systematic activities and processes implemented to ensure that services meet specified standards and requirements, and to prevent errors or deficiencies. It’s about proactively ensuring quality, rather than just reacting to problems. |
|
| 910.1 |
Internal Audits |
Formal, independent reviews of an organisation’s own processes, procedures, and performance, conducted by staff within the organisation (but typically not those directly responsible for the area being audited). |
|
| 910.2 |
External Audits |
Formal, independent reviews of an organisation’s processes, procedures, and performance, conducted by external organisations or individuals (e.g., regulatory bodies, consultants, accreditation bodies). |
|
| 910.3 |
Resident Feedback Mechanisms |
Structured ways of gathering input, opinions, and experiences from residents. |
990 |
| 910.4 |
Benchmarking and Comparative Analysis |
Comparing performance and processes to identify areas for improvement. |
|
| 920 |
Staff Training and Development |
Provision of learning opportunities and support to staff to enhance their knowledge, skills, and competencies. |
|
| 930 |
Policy Development |
Creating, reviewing, and updating written policies and procedures. |
|
| 940 |
Research and Evaluation |
Systematic collection and analysis of data to understand effectiveness and inform improvements. |
|
| 945 |
Data and Information Management for Improvement |
Use of data, including its collection and analysis, for monitoring, performance management, and decision making. |
| 950 |
Innovation and Best Practice |
Identifying, developing, and implementing new and improved approaches. |
|
| 952 |
Technology and Digital Inclusion |
The use of technology to improve services. |
| 955 |
Equality, Diversity and Inclusion |
Actively ensuring services meet the diverse needs of residents. |
| 958 |
Sustainability (Environmental and Social) |
Addressing the long-term viability of services and their environmental impact. |
|
| 960 |
Risk Management |
Systematic process of identifying, assessing, prioritizing, controlling, and monitoring potential threats. |
|
| 960.1 |
Safeguarding |
Measures to protect vulnerable adults from abuse, neglect, and exploitation. |
520.5 |
| 960.2 |
Financial Risk Management |
Addressing risks to financial stability and sustainability. |
230.3, 230.7 |
| 960.3 |
Operational Risk Management |
Mitigating risks to day-to-day service delivery. |
230.4, 230.6 |
| 960.4 |
Crisis and Contingency Planning |
Developing plans to address major disruptions or emergencies. |
|
| 970 |
Advocacy and Representation |
Supporting the rights and interests of residents. |
130.5 |
| 980 |
Partnership Working |
Collaborative efforts between organizations to improve the system. |
850 |
| 990 |
Service User Involvement and Co-production |
Actively involving residents in the design, delivery, and improvement of services. |
910.3 |